Frequently Asked Questions

We deliver four key service pillars: (1) Systems Health Check - our flagship ₹75,000 diagnostic audit to identify what's broken and what to fix first, (2) AI & Automation - implementing intelligent systems that save costs and improve efficiency, (3) Technology Leadership - fractional CTO services and strategic technical guidance, and (4) Digital Services - traditional web development, mobile apps, eCommerce, and digital marketing. We start with diagnosis, not solutions.

Yes! We provide comprehensive AI/ML consultation to help you identify opportunities for automation, predictive analytics, and intelligent decision-making. Our experts assess your business processes, recommend suitable AI solutions, and create a roadmap for implementation. We specialize in chatbot development, computer vision, natural language processing, and machine learning solutions.

Absolutely! We specialize in API integration and can seamlessly connect new solutions with your existing systems, including CRM, ERP, payment gateways, marketing automation tools, and third-party services. We ensure smooth data flow, maintain security standards, and minimize disruption to your current operations during integration.

Yes! We work with businesses of all sizes, from startups and small businesses to large enterprises. We understand the unique challenges faced by growing companies and offer flexible pricing, scalable solutions, and phased approaches that allow you to start small and expand as your business grows.

Yes, we provide white-label development services for agencies and businesses who want to offer development services under their own brand. This is project-based custom development work where we work behind the scenes to deliver high-quality projects while you maintain the client relationship. All deliverables are fully customizable with your branding. Each project is governed by a separate B2B service agreement.

Absolutely! We are a remote-first global consultancy based in India, serving clients worldwide including USA (New York, San Francisco, Los Angeles), UK (London, Manchester), UAE (Dubai, Abu Dhabi), India (Bangalore, Mumbai, Delhi), and many other countries. Our distributed team and established remote workflows ensure seamless collaboration regardless of your location. If you are anywhere in the world and need digital solutions, we are here to help.

Yes! We serve clients across India including Bangalore, Mumbai, Delhi, Hyderabad, Chennai, Pune, Kolkata, and other major cities. As a remote-first company based in India, we work with businesses throughout the country and can arrange in-person meetings in major cities when needed. Our team understands the local market dynamics and delivers solutions tailored to Indian businesses.

We have established systems and workflows optimized for remote collaboration. We primarily use Microsoft Teams, Google Meet, WhatsApp, Jira, and Zoho Projects for communication, project management, and collaboration. Our team provides regular updates, holds scheduled video calls, maintains transparent documentation, and ensures you are always informed about project progress. We have successfully delivered 100+ projects remotely to clients worldwide.

You can book a free consultation by visiting our Free Consultation page and filling out the form. Alternatively, contact us directly via WhatsApp at +91-9497355714 or email at sales@emizhi.com. Our team will get back to you within 24 hours with a customized proposal.

Our pricing depends on project scope, complexity, and requirements. We offer both fixed-price projects and hourly rates depending on what works best for your project. After understanding your needs during the free consultation, we provide a detailed proposal with transparent pricing and clear deliverables.

We accept bank transfers, credit/debit cards, PayPal, and international wire transfers. For projects, we typically require a 50% deposit to start, with the balance due upon completion or as per agreed milestones. Payment terms are flexible and can be customized based on project size.

Yes, we offer refunds based on the project stage. If work hasn't started, you receive a full refund minus 5% processing fees. Once work begins, refunds are prorated based on completed milestones. Refunds are processed within 7-10 business days after approval. For complete details, please see our Refund Policy and Cancellation Policy.

We follow an agile development methodology that includes: 1) Discovery and planning - understanding your needs and goals, 2) Design and prototyping - creating mockups for approval, 3) Development and testing - building with regular updates, 4) Deployment - launching to production, and 5) Support and maintenance - ongoing optimization. Throughout, we maintain transparent communication and involve you in key decisions.

Project timelines vary based on complexity: A simple website takes 2-4 weeks, a custom web application 6-12 weeks, and a complex mobile app or enterprise system 12-20 weeks or more. During our initial consultation, we will provide a detailed timeline with milestones based on your specific requirements and priorities.

Within 24 hours, a member of our team will contact you to schedule a free consultation call. During this call, we will discuss your project goals, requirements, timeline, and budget. We will then prepare a detailed proposal with our recommendations, pricing, and project timeline. There is no obligation, and we are happy to answer all your questions.

We include a reasonable number of revision rounds in our project proposals (typically 2-3 rounds depending on project scope). We encourage feedback at each milestone to ensure alignment with your vision. Additional revisions beyond the agreed scope can be accommodated at our standard hourly rate or as part of a maintenance package.

We use email, WhatsApp, Microsoft Teams, and Google Meet for communication based on your preference. For project management, we work with Jira and Zoho Projects to keep you updated on progress. We provide regular status updates and are always available to answer questions throughout the project lifecycle.

Yes! We work with clients globally and can adjust our working hours to overlap with your timezone for meetings and real-time collaboration. We are experienced in working with clients across US, UK, Europe, and Asia-Pacific regions. Our team is flexible and committed to making communication convenient for you.

We work with modern, industry-standard technologies including React, Next.js, Node.js, Python, PHP, WordPress, Shopify, React Native, Flutter, TensorFlow, PyTorch, and more. Visit our Technologies page to see our complete tech stack. We choose the best technology for each project based on your requirements, scalability needs, and budget.

Security is a top priority. We implement SSL certificates, data encryption, secure authentication (OAuth, JWT), input validation, SQL injection prevention, XSS protection, CSRF tokens, regular security audits, secure API design, and follow OWASP guidelines. We implement GDPR-compliant data handling practices and role-based access control where needed.

Yes! For custom API development, we provide comprehensive documentation including endpoint descriptions, request/response formats, authentication methods, error codes, and code examples. We typically use tools like Swagger/OpenAPI or Postman for interactive API documentation that makes integration easy for your team.

Yes, upon full payment, you will own all the custom code, design files, and deliverables created specifically for your project. We provide complete source code, documentation, and transfer all intellectual property rights. We may retain the right to showcase the project in our portfolio unless otherwise agreed in the contract.

Absolutely! All our solutions are fully customizable to fit your unique business needs, brand identity, and objectives. We do not use cookie-cutter templates. Whether you need a simple website or a complex enterprise system, we build everything from scratch or customize existing frameworks to match your exact requirements and scale with your growth.

Yes! We offer comprehensive ongoing support and maintenance packages to ensure your digital assets remain up-to-date, secure, and performing optimally. Our support includes regular updates, security patches, bug fixes, performance optimization, technical assistance, and feature enhancements as your business evolves.

Yes, we provide complete mobile app maintenance including iOS and Android updates for new OS versions, bug fixes, performance optimization, feature updates, App Store/Play Store management, push notification setup, analytics integration, and ongoing monitoring. We ensure your app remains compatible and competitive.

Yes, we can help with domain registration, hosting setup, SSL certificates, email configuration, DNS management, CDN setup, and ongoing server management. We work with reliable providers like AWS, Google Cloud, Cloudflare, and specialized hosting services to ensure optimal performance, security, and 99.9% uptime.

Absolutely. We understand the importance of confidentiality and are happy to sign Non-Disclosure Agreements (NDAs) before discussing your project details. We can work with your NDA template or provide our standard confidentiality agreement. Protecting your intellectual property and business information is a priority for us.