Frequently Asked Questions

We are a technology advisory firm. We diagnose what's broken in your technology systems and provide the clarity to fix it. Our core engagements are the Systems Health Check (diagnostic audit), Fractional CTO (ongoing technology leadership), and Targeted AI & Automation advisory. When diagnosis reveals work your team can't execute, we implement selectively — but only after diagnosis.

Yes — but only through a diagnosis-first approach. We evaluate where AI and automation create measurable value in your operations, not where they sound impressive. We start with a process audit, quantify the ROI, and only recommend implementation when the case is clear. If AI is not the right answer, we will tell you.

Yes. As part of a Systems Health Check or Fractional CTO engagement, we assess your existing systems, identify integration gaps, and recommend the right approach — whether that is optimizing what you have, replacing what is broken, or connecting systems that should be talking to each other. We diagnose first, then advise on integration strategy.

We work best with growing companies that already spend on technology but lack senior technical leadership — typically 30 to 100 employees with real technology complexity. Both funded startups and established businesses. We focus on clients who want clarity before committing more resources.

Yes. We serve clients across India, UAE, and globally. Our remote-first approach ensures seamless collaboration regardless of location.

Request a review through our website or contact us via WhatsApp at +91 9497 355 714 or email at sales@emizhi.com. We respond within 2-3 business days.

Our Systems Health Check starts at ₹75,000 (fixed price). Fractional CTO engagements are monthly retainers starting at ₹60,000/month. Post-diagnosis implementation is scoped and priced based on diagnostic findings. We provide transparent pricing with clear deliverables before any engagement begins.

We invoice in INR. International clients can pay in USD, GBP, EUR, or other currencies via international cards (Razorpay), Wise, or bank transfer. For the Health Check, we require 50% upfront and 50% on delivery.

Yes. If work has not started, you receive a full refund minus 5% processing. Once work begins, refunds are prorated based on completed milestones. See our Refund Policy for details.

Every engagement starts with diagnosis. Most clients begin with a Systems Health Check — a structured diagnostic that gives you a clear picture of what is working, what is not, and what to do about it. Based on the findings, we recommend next steps: ongoing advisory (Fractional CTO), targeted fixes, or nothing at all if nothing is broken.

Initial findings are typically delivered within one week, subject to scope and system complexity. The process includes a kickoff call, AI-augmented analysis combined with senior architectural review, and a board-grade report with a 30-minute executive debrief.

You receive a prioritised roadmap your team can execute. If your team needs senior oversight for the critical items, we offer Fractional CTO engagements (weekly or monthly). If specific implementation work is required that your team cannot handle, we can execute selectively — but only on diagnostic findings, not standalone briefs.

Yes. We work with clients globally and adjust our availability to overlap with your timezone for meetings and real-time collaboration.

We use email, WhatsApp, and video calls (Google Meet, Microsoft Teams) for client communication. You will always have direct access to the person doing the work.

Read-only access to your codebase (GitHub, GitLab, or Bitbucket), cloud console (AWS, Azure, or GCP), and CI/CD pipelines. We never request write access. All access is documented and can be revoked immediately after the engagement.

Yes. We sign NDAs before any engagement. We work on secure connections, never store your code locally beyond the engagement period, and follow strict confidentiality protocols. We have worked with companies under PCI DSS and SOC2 compliance requirements.

Absolutely. We are happy to sign non-disclosure agreements before discussing any project details. Confidentiality is foundational to how we work.

All client data, access credentials, and working files are securely removed after the engagement is complete. You receive all deliverables, reports, and documentation. We retain nothing without explicit permission.