Grievance Redressal
Our commitment to addressing your concerns fairly and promptly.
Last updated: December 2025
Our Commitment
We acknowledge all grievances within 24 hours and aim to resolve them within 15 calendar days, in accordance with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. How to File a Grievance
You can submit your grievance through any of the following channels:
- Email: support@emizhi.com
- Contact Form: emizhi.digital/contact
- Phone: +91 9497 355 714 (Mon-Fri, 10am-6pm IST)
2. Information to Include
To help us resolve your issue quickly, please provide:
- Your name and contact information
- Project or order reference number
- Detailed description of the issue
- Expected resolution
- Any supporting documents or screenshots
3. Resolution Process
- Acknowledgment: Within 24 hours of receiving your complaint
- Investigation: Our team reviews the matter within 7 calendar days
- Resolution: We aim to resolve within 15 calendar days
- Escalation: Complex cases may be escalated to the Grievance Officer
- Final Response: Written confirmation of resolution provided
4. Escalation
If you're not satisfied with the initial resolution, you may escalate to our Grievance Officer designated under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Grievance Officer: Anoop MC
Designation: Founder & Principal Consultant
Email: anoop@emizhi.com
Address: Emizhi Digital Private Limited, Kerala, India
The Grievance Officer will acknowledge your escalation within 24 hours and respond within 15 calendar days of receipt.
5. Our Commitment to Fair Resolution
We are committed to treating all complaints fairly and without prejudice. Our goal is to reach a mutually satisfactory resolution in every case.
