Grievance Redressal
Our commitment to addressing your concerns fairly and promptly.
Last updated: December 2025
Our Commitment
We strive to resolve all grievances within 7 business days. Your satisfaction is our priority.
1. How to File a Grievance
You can submit your grievance through any of the following channels:
- Email: support@emizhi.com
- Contact Form: emizhi.digital/contact
- Phone: +91 9497 355 714 (Mon-Fri, 10am-6pm IST)
2. Information to Include
To help us resolve your issue quickly, please provide:
- Your name and contact information
- Project or order reference number
- Detailed description of the issue
- Expected resolution
- Any supporting documents or screenshots
3. Resolution Process
- Acknowledgment: Within 2-3 business days of receiving your complaint
- Investigation: Our team reviews the matter within 5 business days
- Resolution: We aim to resolve within 10 business days
- Escalation: Complex cases may be escalated to senior management
- Final Response: Written confirmation of resolution provided
4. Escalation
If you're not satisfied with the initial resolution, you may escalate to our Grievance Officer:
Grievance Officer: Anoop MC
Email: anoop@emizhi.com
5. Fair Resolution Guarantee
We are committed to treating all complaints fairly and without prejudice. Our goal is to reach a mutually satisfactory resolution in every case.
