Grievance Redressal
We are committed to resolving your concerns promptly and fairly
Grievance Officer
In accordance with the Information Technology Act 2000 and rules made thereunder, we have appointed a Grievance Officer to address your concerns:
Our Commitment
At Emizhi Digital, we value our customers and are committed to providing excellent service. If you have any concerns, complaints, or grievances related to our services, we encourage you to reach out to us. We will make every effort to resolve your issues promptly, fairly, and transparently.
What You Can Report
You may file a grievance for any of the following concerns:
Service-Related Issues
- Project delivery delays
- Quality of work concerns
- Scope or deliverable disputes
- Communication issues
Payment & Policy Issues
- Billing or payment disputes
- Refund processing issues
- Privacy or data concerns
- Any other service-related grievances
How to File a Grievance
To ensure your grievance is addressed efficiently, please include the following information:
Required Information
- Your Name: Full name as registered with us
- Contact Details: Email address and phone number
- Project/Invoice Reference: If applicable
- Description: Clear description of your grievance
- Supporting Documents: Any relevant screenshots, emails, or documents
- Expected Resolution: What outcome you are seeking
Submit Your Grievance To:
Resolution Process & Timeline
Acknowledgement
We will acknowledge receipt of your grievance within 2 business days of submission.
Investigation
Our team will review your grievance and investigate the matter thoroughly. You may be contacted for additional information.
Resolution
We aim to resolve all grievances within 1 month from the date of receipt.
Communication
You will receive a detailed response explaining our findings and the resolution. If you're not satisfied, you may escalate the matter.
Escalation
If you are not satisfied with the resolution provided by the Grievance Officer, you may:
- Request a review of the decision by senior management
- Seek mediation through a mutually agreed third party
- Approach the appropriate consumer forum or regulatory authority
Note: We encourage resolving disputes amicably through dialogue. Most issues can be resolved through proper communication and mutual understanding.
Company Details
Valamkottil Towers, Judgemukku,
Kakkanad, Kochi, Kerala - 682021
Need Immediate Assistance?
For urgent matters, you can also reach us through these channels:
Related: Terms & Conditions | Privacy Policy | Refund Policy
