Refund Policy
Our commitment to fair and transparent refund practices.
Last updated: December 2025
Refund Processing Time
Approved refunds are typically processed within 7-10 business days and will be credited to the original payment method.
1. Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Service not delivered as per agreed specifications
- Project cancelled before work has commenced
- Technical issues preventing service delivery
- Duplicate payments or billing errors
2. Advisory & Diagnostic Services
For Systems Health Check and other diagnostic engagements, the service is the diagnosis itself — the structured process, evidence-backed findings, and expert judgment applied to your systems. Completing the engagement constitutes delivery of the agreed service regardless of the number or severity of findings. If you have concerns about the quality or depth of your findings, contact us at support@emizhi.com and we will discuss next steps in good faith.
3. Non-Refundable Items
- Completed and delivered projects that meet specifications
- Third-party software licenses or subscriptions
- Domain registrations and hosting services
- Consulting and advisory services already rendered
- Custom development work that has been approved
4. Refund Process
- Submit a refund request via email to support@emizhi.com
- Include your order/invoice number and reason for refund
- Our team will review your request within 3 business days
- If approved, refund will be processed within 7-10 business days
5. Partial Refunds
For projects that are partially completed, refunds will be calculated based on the work completed and resources utilized. A detailed breakdown will be provided upon request.
