Refund Policy
Transparent refund terms to ensure your confidence in our services
Refund Processing Timeline
Once a refund is approved, the amount will be credited back to your original payment method within:
Note: The actual credit to your account may take additional time depending on your bank or payment provider's processing time.
Our Commitment to You
At Emizhi Digital, we are committed to delivering high-quality digital services. We understand that circumstances may change, and we have designed our refund policy to be fair and transparent. This policy applies to all our services including web development, mobile app development, digital marketing, and consulting services.
Refund Eligibility
Full Refund (100%)
If you cancel before any work has commenced, you are eligible for a full refund of your deposit minus a 5% processing fee to cover payment gateway charges.
Partial Refund (Pro-rated)
If work has begun, refunds are calculated based on the project stage. The eligible balance is calculated as: amount you have paid minus the value of work already completed.
- 0-25% complete: 75% refund of your eligible balance
- 25-50% complete: 50% refund of your eligible balance
- 50-75% complete: 25% refund of your eligible balance
Example: If you paid ₹50,000 deposit and 20% of work (worth ₹20,000) is complete, your eligible balance is ₹30,000. At this stage, you would receive 75% × ₹30,000 = ₹22,500 refund.
No Refund
Refunds are not available once the project is more than 75% complete, after final delivery, or after client sign-off/approval of deliverables.
How to Request a Refund
Review
We review your request and project status within 2-3 business days
Approval
You receive confirmation of refund amount and timeline
Processing
Refund processed within 7-10 business days
Refund Method
Original Payment Method
Refunds will be credited to the same payment method used for the original transaction. This includes credit/debit cards, bank transfers, PayPal, or UPI.
Alternative Methods
If the original payment method is no longer available, we will work with you to find an alternative refund method such as bank transfer (NEFT/RTGS/SWIFT).
Service-Specific Refund Terms
Consultation Services
Consultation fees are non-refundable once the consultation session has been conducted. Cancellations made 48+ hours before the scheduled session are eligible for a full refund or rescheduling. Cancellations within 24-48 hours incur a 50% fee. Cancellations less than 24 hours before are non-refundable.
Development Projects
Refunds for development projects (web, mobile, software) are calculated based on completed milestones as outlined in the project agreement. Any third-party costs (domains, hosting, licenses) are non-refundable.
Retainer & Subscription Services
Monthly retainer payments are non-refundable for the current billing period. You may cancel future billing periods with 15 days written notice before the next billing date.
Digital Marketing Services
Ad spend paid to third-party platforms (Google, Meta, etc.) is non-refundable. Management fees may be partially refunded based on work completed during the billing period.
Non-Refundable Items
The following costs are non-refundable under any circumstances:
- Third-party software licenses and subscriptions
- Domain name registrations and renewals
- Hosting fees paid to third-party providers
- Ad spend on advertising platforms
- Stock images, fonts, or other digital assets purchased
- Payment gateway processing fees
Dispute Resolution
If you are not satisfied with a refund decision, you may raise a dispute within 7 days of receiving the refund decision. We encourage resolving disputes through:
- 1 Direct Communication: Discuss concerns with your project manager or account representative
- 2 Escalation: Request a review by our management team at support@emizhi.com
- 3 Mediation: If unresolved, both parties may agree to third-party mediation
Governing Law & Jurisdiction
This agreement is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in Kerala.
Questions About Refunds?
If you have any questions about our refund policy or need assistance with a refund request, please contact us:
Related: Cancellation Policy | Terms & Conditions | Pricing
